Communicating Change in a Way that Avoids Confusion and Conflict

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Published: Tuesday, November 01, 2022 07:21

communicating changeBy Jon Bergman and Lonnie Sanders III, CIOPS Associates

The store manager arrived at work at 9:30 am, just as she did every workday, and she immediately started readying the store to open at 10:00. She turned on the lights, straightened out the merchandise, powered up the computers, turned on the registers and addressed some paperwork. 

Everything seemed fine…until 45 minutes later when she went to ring up the day’s first customer and discovered that something was screwy with the register. While she vaguely remembered getting an email the week before saying that corporate was going to be downloading some new software, she was certain that email had appeared pretty routine. After all, if they had announced that on a specific day and time they were going to be downloading software to change how the registers worked, she certainly would have taken notice! 

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Is Your IT Organization Winning?

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Published: Monday, March 14, 2022 00:00

ITSM Asset ManagementBy Walter Curd, Associate

About twelve years ago I was brought on as the CIO of a large semi-conductor company with an incredibly complex operation. The company manufactured and sold over $2.5 billion worth of units each year, had tens of thousands of quotes and orders each month, and—perhaps most importantly to me as the CIO—was using over 600 software applications to run their business! It seemed like everywhere I looked there were more software programs, and my IT group had to support all of them.

Needless to say, it was obvious to me that our IT organization, as well as the business as a whole, could benefit from some strategic planning. Others agreed, and the company brought in an outside expert to help with the strategic planning process. 

This expert took us through a very straightforward process that gave me the information I needed to completely transform my IT organization…and it was all built upon the concept of “winning.”

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Getting the ITSM Basics in Place, Part 4: Asset Management

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Published: Tuesday, January 11, 2022 00:00

ITSM Asset ManagementBy Lonnie Sanders III, Associate

Quick! If you had an urgent need to know the details of the routers at your Cleveland facility, or exactly what sensitive company information can be accessed from a company laptop that was just stolen from a hotel room in Shenzhen, how long would it take you to access this information?

If you have IT Asset Management in place, you can pull up the necessary data in a matter of seconds. Otherwise…well, whether or not you’d be able to find this information at all is anyone’s guess. 

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More Articles ...

  1. Getting the ITSM Basics in Place, Part 3: Knowledge Management
  2. Getting the ITSM Basics in Place, Part 2: Change & Problem Management
  3. Getting the ITSM Basics in Place, Part 1: Incident Management
  4. Does IT Service Management Matter?

CIO Professional Services LLC is a top-rated IT consulting firm, based in the San Francisco Bay Area, specializing in strategic IT consulting and business / IT alignment. Companies come to us seeking assistance with their information technology strategy as well as to source interim CIO / CTO employees or fractional CIO / CTO's. Our IT experts can assist with integrating IT into your business processes - better - up to and including 'project rescue' in areas such as ITSM / ITIL, IT service strategy, and IT outsourcing. Business / IT strategy projects we have worked on include upgrading ERP systems, cybersecurity and IT consulting, IT assessment and organizational change. Cloud computing and business IT remain critical in today's business systems, and beyond that to the migration to the cloud of business IT. Our IT consultants can assist with all aspects of business / information technology alignment. Contact us today for a free phone consultation - we service clients not only in San Francisco or San Jose, but throughout the United States.

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